PwC's claims business delivered a 30%
lifecycle improvement using the Appian AI Process
Platform
LONDON, June 19, 2024 /PRNewswire/ -- Appian (Nasdaq:
APPN) and PwC UK, one of the world's leading professional services
firms, today announced a new alliance to bring process improvement
and optimisation to the insurance industry. This alliance would
enable PwC to deliver innovative services that streamline
processes, improve customer experiences, and enhance operational
efficiency for insurance companies on the Appian Platform.
PwC supports more than 4,000 insurance clients globally and
understands the problems and inefficiencies that having multiple,
disparate systems (particularly legacy platforms) and complex,
heavily regulated processes can bring. In addition, PwC brings
market-leading capability for Appian implementation and delivery as
well as first-hand experience of the benefits of running an
operation using Appian.
"Our alliance with Appian represents a significant step in our
mission to support insurers to be more agile, innovative, and
competitive in today's dynamic and global market," commented
Michael Cook, Insurance Consulting
Partner at PwC UK. "By combining our industry knowledge with
Appian's technology, we can deliver innovative solutions and
outcomes that address the challenges faced by our clients in the
insurance industry."
The new announcement further strengthens PwC's role as a unique
alliance partner to Appian. As a customer, PwC uses the Appian
Platform and the Appian Connected Claims solution to power its
claims management services. In addition, PwC has an EMEA-based
centre of excellence experienced in implementing the Appian suite
of products as well as expertise in claims managed services,
operational excellence, and digital transformation, offering a
unique service to enable the success of their insurance
clients.
"We are delighted to work with PwC to bring innovative solutions
to the insurance sector," said Gijsbert
Cox, Head of Insurance in EMEA and APAC at Appian. "Our
collaboration enables us to provide insurers with the expert
services and technologies they need to innovate and stay
competitive in a dynamic market. This collaboration is set to have
a significant impact on the UK insurance market to drive innovation
and value for insurers, with potential relevance and application
across Europe and the US."
The success of PwC's Appian-powered claims managed services
business serves as a testament to the effectiveness of this
alliance, with PwC having already successfully transformed several
clients across the UK. One example is an insurer with an
extensive run-off portfolio. Leveraging PwC's expertise, the
company underwent a full-scale transformation to modernise and
deliver improved customer service, and now efficiently handles
claims at scale using an integrated solution built on the Appian
Platform.
This implementation involved workflow automation, claims
handling, and document management. Additionally, the team
seamlessly migrated claims from the previous legacy platform to
Appian, while also training 65 claim handlers in just eight
weeks. Their efforts led to a 30% uptick in claims handling
efficiency, and the case study was a finalist in the 2023
Management Consultancies Association (MCA) Awards.
The success of this PwC client plus several others also
benefiting from the collaboration will redefine how insurers
operate in a rapidly evolving market by leveraging PwC UK's
extensive industry expertise and Appian's industry-leading
software. This alliance leverages the strengths of both
organisations to support insurers in achieving their digital
modernisation and transforming insurance processes, enabling them
to optimise, become more efficient and deliver differentiating
services to their policyholders and brokers.
The announcement coincides with the Insurance, Transformed
Summit in London on the
19th and 20th of June, 2024. Please join
Appian and PwC for their Keynote or talk to a representative at the
Appian booth C66:
"Transforming Claims Management through
Tech-Enabled Process Optimisation"
Wednesday,
19th June from 12:45 to 13:05
Location: Stage 5
Presenters: Gijsbert Cox, Head of Insurance in EMEA and APAC at
Appian and Daniel Silverman,
Director at PwC Consulting, Insurance Technology and Operations
Together, Appian and PwC will bring the power of people and
technology into orchestrated and automated workflows, increasing
efficiency and reducing costs for insurers. For more information
about working with Appian and PwC UK, please visit our website.
About Appian
Appian is a software company that
automates business processes. The Appian AI Process Platform
includes everything you need to design, automate, and optimise even
the most complex processes, from start to finish. The world's most
innovative organisations trust Appian to improve their workflows,
unify data, and optimise operations—resulting in better growth and
superior customer experiences. For more information, visit
appian.com. [Nasdaq: APPN]
Follow Appian UK on LinkedIn and X (Twitter).
Follow PwC UK on LinkedIn and X (Twitter)
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